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Frequently Asked Questions
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can be assured that the stone itself has not changed it's properties from the time you have received it. For some reason, this is a common assumption. Gemstones are oil magnets. It will build up over the stone and have a layer that is difficult to clean. We recommend that you keep your ring clean on a weekly basis. If you are unable to properly clean it, please send it in for a professional annual maintenance (fee applies).
Another reason it may appear cloudy or milky is because it may have gotten scratched up.
While this is not a common wear and tear type of wear, it does occur with some of our clients and the only way to fix that is to send it back in so we can repolish your stone. To avoid this, we recommend avoiding hitting your ring (specifically the stone) against hard or metal surfaces.
Yes! We absolutely do. The first 30 days after delivery is complimentary up to one full size on most designs. After that, there will be a fee for resizing.
You can contact us through our contact page! We will be happy to assist you.